Have a query? Why not file a submission form below and a member of staff will tend to your query as soon as possible. Alternatively click the link below to enquiry directly. We value your feedback & ongoing support and would love to hear any feedback you may have to help us improve our product or service. We look forward to hearing from you.

- Management -

FREQUENTLY ASKED QUESTIONS.

FAQ’s

Returns & Refund Policy

If you wish to return any items please email us on firstanddown@outlook.com, please include the name you used to purchase and the order number. Please include both of these in your return package also. 

You have the right to return your item up to 14 days after you receive it. Firstanddown does not pay for the cost to post the return. 

We do not refund items that appear to have been worn, washed or are not in original condition. 

Shipping

Privacy Policy

At FIRSTANDDOWN, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.

What personal information do we collect?

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies:

  • Cookies: These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • Log files: These track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: These are electronic files used to record information about how you browse the website.

How do we use your personal information?

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your personal information with service providers who perform services on our behalf, such as shipping and delivery companies.

How do we protect your personal information?

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

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